Refund Policy

Last Updated: October 2026

Website: https://youthdaily.co.za

Applies to: General Website, CV Templates (/cv-templates), and Subscriptions (/subscription/plans)

1. Overview

This Master Refund Policy outlines the terms and conditions regarding payments, cancellations, and refunds for all products and services offered on Youth Daily SA (https://youthdaily.co.za), including digital downloadable products and recurring subscription services.

By making a purchase, subscribing to a plan, or downloading content from Youth Daily SA, you acknowledge and agree to the terms set out in this policy.

2. Free Content & Job Opportunities

Youth Daily SA provides access to job listings, learnerships, internships, and bursary information. Applying for opportunities listed on Youth Daily SA is 100% free.

Payment on this website is required only for voluntary, optional services such as premium platform features, AI assistance tools, or downloadable CV templates.

3. Digital CV Templates (/cv-templates)

3.1 Digital Product Sale

CV templates, cover letter designs, and downloadable tools provided on Youth Daily SA are digital products delivered electronically.

3.2 Non-Refundable Nature

Due to the instant, downloadable nature of digital goods, all sales of CV templates and downloadable materials are final and non-refundable once access or download links have been delivered.

3.3 Technical Defects & Errors

If you experience a technical error—such as receiving a corrupted file, an incorrect file format, or an inactive download link—you must report the issue to customer support within 48 hours of purchase.

Upon verification of the technical defect, Youth Daily SA will:

• Provide a replacement download link or working file format; or

• Issue a full refund if the technical fault cannot be resolved by our technical team within 3 business days.

4. Subscription Plans (/subscription/plans)

4.1 Billing and Automatic Renewal

Subscription plans grant access to platform benefits (e.g., AI job matching, automated CV building tools, ad-free browsing, and premium content). Subscriptions are billed on a recurring cycle (monthly, quarterly, or annually) as selected at checkout and automatically renew unless cancelled.

4.2 Cancellation Policy

You may cancel your subscription at any time through your account settings dashboard or by contacting customer support.

• Cancellation stops future recurring charges.

• Upon cancellation, you will retain access to your subscription benefits until the end of your current, paid billing cycle.

4.3 Refund Policy for Subscriptions

• Partial Billing Periods: Payments for subscription plans are non-refundable. We do not issue partial refunds, pro-rata adjustments, or credits for unused days or unused features during a billing cycle.

• 7-Day Cooling-Off Period (CPA Compliance): In accordance with the South African Consumer Protection Act (CPA), new subscribers may request a refund within 7 calendar days of their initial purchase, provided that:

  1. The request is submitted in writing within 7 days of the transaction date.

  2. The account has not actively utilized paid features (e.g., downloading premium templates, generating AI documents, or utilizing automated services) during those 7 days.

If paid tools or digital downloads have been accessed or generated during the 7-day window, the right to a refund is forfeited as the digital service has been consumed.

5. Summary Table

6. Payment Processing & Fees

All transactions processed through third-party payment gateways (such as PayFast, Ozow, or card processors) are conducted in South African Rand (ZAR). Where a refund is approved under the conditions outlined above, processing times may take between 5 to 10 business days depending on your bank and payment provider.

7. Contact Us for Refund Requests

To submit a refund request or report a technical file defect, please contact our support team with your order details and payment reference:

• Email: support@youthdaily.co.za

• Website: https://youthdaily.co.za